You are here: American University Campus Life Housing & Residence Life Spring Closing 2020

Spring Closing

Residence Halls will close and all students need to remove all of their belongings by 5:00 P.M. EST Monday, March 23, 2020. If you have questions about move-out, room charges, how enable a third party to remove belongings if you can't get to campus by the deadline, what to do if your plans changed because of a shelter-in-place order in your city, or other questions, please see the Frequently Asked Questions below.

Checkout Process

  1. Remove items from your room and ensure your room is clear of all trash/personal items.
  2. Remove all trash from space and bring to dumpster outside your building.
  3. Turn off all lights and close and lock all windows and blinds.
  4. Empty your mailbox. Place your mail key in an envelope labeled with your room number and place it in the drop box at your residence hall front desk.
  5. Once you have vacated your space, check yourself out by:
    1. Logging on to the AU Housing Portal
    2. Click ‘Self Check Out’ at the top of the page.
    3. Select your spring booking and follow instructions on the Portal.
  6. You’re all set. Thank you. We wish you a successful conclusion of your spring semester and safe travels.

Frequently asked questions

important Dates

  • Halls close Monday, March 23 at 5 P.M.

After your travel plans are finalized, please log onto your AU Housing Portal and select Spring 2020 Move-Out form at the top of the page to share your intended move out plans. We ask that you complete this form as soon as possible so we can be best prepared for your move-out.

UPS Summer Storage

The on-campus UPS Store provides storage and fall semester delivery services for students. Please contact the UPS Store for further information and hours of operation.

Further information coming soon.

For information on donating non-perishable food items to The Market, AU's food pantry, which will remain accessible during this time for AU students in the DC area with food insecurity issues, please contact Tony Hollinger at 

Carts are available in residence halls lobbies but will be limited because of high demands during check-out. 

Further information coming soon.

Residential package rooms have closed for the semester.

  • All packages shipped through USPS will be forwarded to student’s permanent address on file with American University.
  • All packages shipped through other carries (FedEx, UPS, DHL, LaserShip, etc.) will be returned to sender.

Before returning your mail key, please retrieve your mail from your mailbox.

Residents do not need to check out with Housing & Residence Life staff. 

Once you have vacated your space, check yourself out by:

  1. Logging on to the AU Housing Portal
  2. Click ‘Self Check Out’ at the top of the page.
  3. Select your spring booking and follow instructions on the Portal.

Items rented from vendors (fridges, microwaves, etc.) should be clean and left in your room for AU staff to pick up. 


Room and board will be prorated. Students who vacate campus will not be charged for the portion of term they don’t live in the residence halls (or use meals plans.)  

Students do not need to apply for refunds. You can expect to receive a prorated credit on you student account and will be issued a refund as appropriate. Here’s how it will work:

  • If your banking information is on file, Student Accounts will automatically produce an ACH refund to your account. If no banking information is on file, then a refund check will be mailed to the mailing address on file.
  • Do you receive Financial Aid? In that case, please be assured that the Office of Financial Aid will review the case, to ensure the student’s financial aid package is not over-awarded (which would have negative financial implications for the student) before a refund can be issued.

Housing and Dining Services will begin to review for housing/meal plan credits after March 23.

If you have questions, please contact AU Central,

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Yes, they can! If you can't return before March 23, you can fill out a form to allow a designated third party to remove your belongings.

Complete our Proxy Move Out Form to request that someone else be provided access to remove your belongings. Please note that only the student (not a parent) can fill out the Proxy Move Out Form, and your roommate must agree. (The form automatically notifies them and they will provide an affirmative sign-off. This additional sign-off is not required if the other roommate/s have already checked out.)

We understand how hard this unexpected Move-Out is on students who were away from campus when it was announced. We hope this helps.

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Please tape the key down in the envelope and include your room building/assignment.

Mail keys can be sent to:

Housing and Residence Life

Anderson Hall

4400 Massachusetts Avenue

Northwest Washington, DC 20016