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Orientation FAQs

Do you have questions? Here are some of the most frequently asked questions on new student summer orientation. If your question isn't addressed below or on our site, please feel free to reach out to the Office of Orientation by phone (202-885-3303) or email (

  • You will be assigned an Orientation Leader group( Mid-May for first year student and in early-July for transfer students).
  • You will complete online orientation modules about Academics, Support Services, Life at AU, Financing Your Education, and Policies & Safety.
  • You will also participate in weekly webinars with campus offices.

Participating in New Student Virtual Orientation is a great way to learn about all of American University (AU), connect with your peers, and learn ways to make your transition to college successful!

Families will have their own virtual experience, beginning in June. Dates and times for these virtual programs are yet to be determined.

More information will be posted on our 2020 virtual engagement opportunities website. Please follow AmericanUParents on Facebook to stay up to date!

Incidentally, pelase know that it takes 48-72 hours after you deposit to get invited to register for orientation, you will see an error message in the time between. Once you are in our system you will receive an email to your AU e-mail account inviting you to register

The New Student Checklist is your way to keep track of all the tasks you need to do before classes begin! IT's a Web-based tool on your portal, and lists everything from selecting a meal plan to completing your health insurance waiver. The checklist can be accessed by visiting 

It could be that you haven't claimed your AU email address yet. Most students need to claim an email account in order to deposit, because the deposit happens in the portal. But students who had a deposit waived may not have needed to enter the portal yet. Please create an account through the myAU portal login page, you should then be imported in our system in 24-48 hours.

It's very important that all new students activate their portal account and use it to register for orientation and other programs. You will receive official information from AU at your AU e-mail address, and you'll use the portal to view your student accounts, pay tuition, add money to your EagleBucks account, and in the future, even register for classes. The only way to get used to using the portal is to use it!

If you're having trouble activating your account or logging on to the portal, call the AU Help Desk at 202-885-2550. The Help Desk can also assist you if you've forgotten your password. If you don't have access to the Internet, please contact our office and we'll be happy assist you over the phone.

Students may update their information any time at Any change must be made by you through the portal.

We are only currently registering Fall 2020 students. However, we will have a January Orientation session and Winter Welcome in the spring.

Beginning June 1, submit your AU One Card photograph via the MyAU portal. Your AU One Card will be the primary way you gain access to your residence hall and your meal plan when you arrive on campus in the fall. Online submissions are due by July 31 and your AU One Card will be issued to you during Move-In Day.

Please submit photos by midnight on July 31 to avoid any potential long lines during August move-in. Physical One Cards will be provided during August move-in through All-American Welcome. Please contact the One Card & Dining Programs team at or 202-885-2273 with any additional questions. More information can be found at

No. Students will register for classes during the summer, before orientation. First-year students will receive detailed communication from the First-Year Advising office, prior to the start of registration. Transfer students will receive communication from their school-based advisor. For more information, visit AU's new students website.

New student Move-in is scheduled for Tuesday, August 18 and Wednesday, August 19. Move-in assignments will be emailed out by the Housing and Residence Life office. Please check out the First Year Housing guide for more information:

,For information about Language Placement Exams please visit the following site:

AU Family Weekend will be October 2-4, 2020. More details will be mailed in early August and registration will open in late August.

All American Welcome is not required (unless students are part of a specific cohort or program that does require it.) However, All American Welcome is designed with our new first-year students in mind to connect them to campus, each other, and DC.