You are here: American University Campus Life Student Guide Finances & Paperwork

Contact Us

Monday-Friday 9a.m. - 5p.m.

Butler Pavilion, Room 400 on a map

Office of the Vice President of Campus Life 4400 Massachusetts Avenue NW Washington, DC 20016-8127 United States

Back to top

Paperwork: Bills, EagleBucks & More

With offices working remotely, here's how to connect and access services in a virtual environment.

AU Central: One-Stop Student Services Center

AU Central, as always, is the hub for key services - including Student Accounts (bills, refunds, tax information and more), the Registrar (registration, transcripts, forms, catalogs), and Veterans Educational Benefits

Staff are cross-trained in all those areas. Though working remotely, they are available from 9 a.m. – 5 p.m. on weekdays (except on Wednesdays, when hours are 10 a.m. – 5 p.m.) 

Reach AU Central staff:

Emails are responded to within 24 hours.

AU Central

EagleBucks – including GrubHub nationwide

AU students anywhere can get a year of free delivery (Grubhub Plus subscription service) if you use EagleBucks to order delivery. Download the Grubhub app and follow steps in Settings > Payment > Add New Payment.

In Settings, the steps are easy:

  • Add American University
  • Select your affiliation (Class of ’24, Class of ’23, etc.)
  • Add campus card (which will route to the secure university site for authentication)
  • Verify OneCard addition under Payment

Faculty, staff, alumni and families can also receive these benefits if they have an EagleBucks account.

Financial Aid

All services are virtual. You can contact your financial aid counselor directly (find your assigned advisor) or email the office at

COVID emergency relief funding: To assist students impacted by COVID-19, the US Congress allocated funding under the Higher Education Emergency Relief Fund (HEERF). At AU, over $3 million has been allocated to assist students through this fund. Around 6300 AU students met the minimum federally established eligibility criteria as of June 30. For more information, including eligibility criteria and the application form, please see AU's HEERF site. 

Financial Aid

Health Insurance

AU requires all full-time students, all students who live in AU housing (when applicable), and all international students with F-1 and J-1 visas to carry comprehensive personal health insurance.

Students in these categories are automatically enrolled in AU-sponsored health insurance, provided by CareFirst. The annual premium is assessed to your student account. If you have questions about your health insurance benefits and are already enrolled in the plan, contact CareFirst at 1-844-898-3332.

To waive this insurance, you must file a waiver request by September 18. To be approved for a waiver, students must demonstrate that you are covered by another insurance plan that provides comprehensive coverage in Washington DC or where you are physically located for the academic year.

Student Health Insurance

OneCard AU ID 

If you need a new AU ID card, the OneCard office will be open by appointment only for in-person service on Monday, Wednesday and Thursday from 9:30 am – 3 pm.

You must book your appointment online. You can also reach out through Just Ask (ServiceNow) and the OneCard office will respond within one business day.

Registrar – Registration, Transcripts, Enrollment Verification

The Office of the Registrar is part of AU Central and operating virtually. Its webpages are the places to find information on registration, transcripts, class schedules, and more. It also provides many important forms, including internship registration, personal data change, independent study, request for temporary leave and more.

To register for classes or add/drop, work with your advisor. The Registrar’s page can provide you with key background information in one online location needed to navigate this process effectively – including dates, the waitlist process, refunds and more.


Veteran Services

AU Central is also the umbrella office for veterans’ educational benefits.

You can book an appointment online with a members of the Veteran Services Team or email at

There is also information posted on the impact of COVID-19 on veterans’ benefits.