Staff Training

Staff Training

Your professional development is important. Several departments on campus enhance your career opportunities with training and skill development programs. Check back often, as we continue to add new offerings.

Required Training for Staff

Staff Orientation
Performance Management Program Overview and Goal Setting
Preventing Harassment, Promoting Respect: Staff
Service Plus
Performance Management Program: The Mid-year Discussion
Performance Management Program: The Year-end Appraisal


Required for supervisors and managers

Staff Orientation
Performance Management Program Overview and Goal Setting
Preventing Harassment, Promoting Respect: Managers
People Management Basics (formerly Management Essentials)
Fiscal Management Basics
Service Plus
Creating a Service Culture
PMP Goal Setting: "Setting Performance Expectations"
Performance Management Program: The Mid-year Discussion
Performance Management Program: The Year-end Appraisal
PMP Year-end Appraisals: "Reviewing Performance Progress"

Managers may also wish to participate in our Professional Development Courses and Certificates program. For more information, see our Professional Development page.

Course Descriptions

Creating a Service Culture
This course gives you the essential skills and practices to create and promote a service-oriented culture. Examine your role in creating and supporting AU’s commitment to student-centered service. Learn to recognize the factors that diminish service and what you can do to create an environment that fosters service-oriented systems, processes, and behaviors. Required for finance division managers, recommended for others.

Fiscal Management Basics
AU’s financial health depends greatly on the employees who manage the university’s fiscal resources. This course provides information essential to employees in fulfilling that responsibility.

People Management Basics (formerly Management Essentials)
This program provides supervisors and managers with a comprehensive overview of American University's policies and procedures that they will need to carry out their managerial duties in compliance with university policy, local, and Federal regulations. Topics covered include: employment policies and employment law, compensation policies, recruiting, e-actions, timesheet management, managing a flexible workforce, employee probation, and the basics of FMLA, short, and long term disability.

Performance Management Program Overview and Goal Setting:
Learn about American University's new Performance Management system in AsuccessfulU. The online tutorials in this curriculum will review the following features and how-to's in the system: Display Options, Creating Performance Goals, Assigning & Linking Goals, Viewing the Manager Dashboard, and Printing Options.

Performance Management Program: The Mid-year Discussion:
This 30 minute interactive video discusses the process of completing the Mid-year PMP Discussion with a focus on rating Competencies. Guidance on how to identify areas for development and create Development Plans for professional growth is covered.

Performance Management Program: The Year-end Appraisal:
This 40 minute interactive video reviews the Year-end PMP Appraisal process including a focus on how to rate goals and how the overall rating is calculated.

PMP Goal Setting: "Setting Performance Expectations:"
This course helps managers and leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When managers and leaders conduct effective expectation-setting discussions, people feel more motivated to perform well because they see how their efforts make a difference.

 PMP Year-end Appraisals: "Reviewing Performance Progress:"
This course helps managers and leaders drive performance and accountability by replacing the “dread” of performance reviews with the “human touch” that builds trusting relationships with the people who report to them. Learn how to conduct effective discussions that recognize people’s success and plan for their future development.

Preventing Harassment, Promoting Respect: Staff (required for staff)
Preventing Harassment, Promoting Respect: Managers (required for managers)

These briefings are intended to prevent workplace discrimination and harassment—racial, ethnic, sexual, or otherwise—and to promote respect for colleagues. Each course includes a legal update on these issues. Learn about AU policies on discrimination and sexual harassment and managerial responsibilities.

Service Plus

This course is the foundation for AU’s Service Excellence Program. Learn about the Service Success Loop and strategies for creating strong service-client relationships in a student-centered environment. Exercises teach you how to identify what your client is requesting—and how to meet emotional needs while delivering the goods and services. Also learn how to deal with dissatisfied clients and communicate under challenging circumstances. Required for finance division staff and managers, recommended for others.

Staff Orientation
Get a comprehensive introduction to AU, from the history of the university to policies and procedures, benefits, and payroll. Orientation includes a campus tour and a technology overview. You also get to pick up your photo ID. Required for all new staff.