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Fall 2025 Technology Orientation Video

Fall 2025 Updates

On June 17, WCL transitioned faculty and staff Microsoft accounts to a single, unified Microsoft 365 platform managed by the Office of Information Technology. As of June 18, all WCL users should now utilize their unified Microsoft 365 account for access to email and other Microsoft 365 services.

For more information, please review the website below.

https://www.wcl.american.edu/here/student-life/technology/classroom-technology/wcl-technology.cfm.

On August 10th, WCL completed an upgrade to the campus wireless network. This project was designed to improve Wi-Fi coverage and reliability throughout the school. With this upgrade, you'll need to connect to the new "Eagle-secure" network, which replaces the old "WCL" network. Visitors can still use the "AUGuest-byRCN" guest network.

Office of Technology

The Office of Technology provides all technological support to the students, faculty and staff of WCL including, but not limited to:

  • Audio/Visual - Classroom Technology Support
  • Email Services
  • Exam Software Support 
  • Hardware Purchasing & Maintenance
  • Help Desk Support
  • Listservs
  • MyWCL Support
  • Webcasting
  • Software Licensing
  • Technology Training
  • Video & Audio Editing
  • Zoom Videoconferencing

 

Support

For support with the services below, please see:

To submit a help desk ticket please email [email protected] or visit the SeviceNow landing page at https://americanuniversity.service-now.com/wcl?id=wcl_index


Please note that the ServiceNow landing page also contains knowledge articles about the services and programs offered and supported by the help desk.