SOC's Technology Services Unit provides direct, technical support to SOC faculty, staff, and students. Staffed by eight full-time managers and IT specialists, along with several specialized tech support teams (compromised of over 60 part-time lab assistants), SOC's Technology Services Unit is the largest academic technology support team on campus.
We deploy our technology support staff throughout the school's facilities and can be found in the following locations:
The SOC Technology Services Unit provides the following services to the school:
Faculty/staff computing and printing support
SOC computer lab scheduling and maintenance
Classroom audio-visual support
Technical training and support
Web development and production
Web hosting and networked file storage
Graphic design and photography
Equipment maintenance and distribution
If we can't fix your problem or provide the services you need, we'll do our best to make sure we refer you to the folks who can.
Generally speaking, the SOC Technology Unit's operating policies are geared toward meeting or exceeding one overarching goal: providing superb technology to as many users (students, faculty, staff) as possible. We are constantly evaluating and re-evaluating our specific operating policies, practices, and procedures to ensure we can meet or exceed that objective on a regular basis.
The following are examples of policies and procedures we have in place:
Food or drink is not allowed in SOC technology facilities
SOC facilities are reserved specifically for SOC students
Repair of SOC equipment is performed only by qualified staff
Scheduling computer use in SOC labs and editing suites is recommended
Technology support requests should be submitted to the SOC Techline