We understand that your packages are important, and every effort is made to alert students to their package arrival. Your package will be held for a total of 8 days before it is considered unclaimed or abandoned. Upon processing, additional notifications are sent after 24-, 48-, and 72-hour intervals. After 5 days, a final reminder is sent to alert you of the potential package return. Two additional reminders will follow at 24- and 48-hour intervals if the package remains unclaimed. If no action is taken after these three additional reminders, your package will be treated as unclaimed or abandoned. Mail Services will work with all shipping companies delivering packages to American University to return any unclaimed packages back to the third-party shipping company (such as FedEx, UPS, USPS, Amazon, etc.). If the shipping company refuses to pick up the unclaimed or abandoned packages, Mail Services will dispose of the package per University Policy.