Question: How should my package be addressed?
Answer: Packages should be addressed as follows.
First and Last Name
Building Name, room number
4400 Massachusetts Ave, NW
Washington, DC 20016
Question: How early can students send items?
August 16, 2021
Question: Where is mail services?
Letts Hall Lower Level, LL1. There is not an address independent of 4400 Massachusetts Ave. Please consult the campus map or enter American University Letts Hall and it will route you to the mail services.
Question: Will all packages be picked up in the Mail Services area during move in?
Answer: We will have additional satellite areas for package pick up during move in. The location of the package will be in the routing notes received in your package alert.
Question: Are hours for Mail Service different for the move in week of 8/22?
Answer: Yes, Monday- Friday 8:00 a.m. - 6:45 p.m.
Saturday and Sunday 9:00 a.m. - 3 p.m.
Question: What are package limitations?
- Boxes must be under 36”x24”x24”
- 50 LB weight limit
- No Bikes
- No Furniture
- No TVs over 36"
Question: What happens if my package is improperly addressed?
Answer: Packages with incomplete address information are held in a separate area and can be picked up based on proof of tracking number. Please provide a text or email alert with the tracking number and a student id to retrieve a package with incomplete address information.
Question: I received an alert from a courier does this mean my package has arrived on campus and ready for pick up?
Answer: No, some couriers show packages as delivered when they have given the package to the USPS for “last mile” delivery. Only once you receive an alert from our package tracking system, Qtrak, is your package is ready for pick up.