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Frequently Asked Questions (FAQ)

To review all monthly plans and information, please refer to the Payment Plan Overview page.

Your current balance due is available 24 hours a day on your Student Finance statement, or the Account Activity tab of your student Eagle Service portal.

An itemized list of charges on the account activity tab

An itemized list of charges can be found by clicking on "Expand All" on the Account Activity tab. Please review all of your charges and credits. For questions regarding discrepancies between anticipated charges and charges listed, please see the contact list provided below.

This balance reflects any Federal loans and/or AU grants and scholarships which were part of your award package and have been accepted.

Outside scholarships and private loans will be deducted from your balance due. Please indicate on application if you have outside scholarships or private loans.

If you are expecting financial aid that is not reflected on your student account, logon to your student portal (, select the financial aid links and open the MyDocs Page for further information regarding your financial aid.

Please note Federal Work Study is paid directly to the student and will not be reflected in this balance. Federal Work Study should not be included in APP calculations.

Outside loans and scholarships entered into the application will show up temporarily as "Sponsorships" under "Account Activity" section in Student Finance until a payment is received. Expected outside loans and scholarships will be included in payment plan calculations.

You can review your account and access a PDF bill on your student portal ( Under your Personalized Links, select Eagle Service and then select Student Finance. On the Account Activity tab select View Payment Plans. This will open the Plan Information and Plan Schedule.

Payment plan tabs within Eagle Service

You may change your budget amount by submitting a written request to from the student's AU assigned e-mail address. Please title e-mail: "APP Adjustment Request.", and include the student name and AU ID.

Per FERPA regulations, students must consent to release a record to a third party. Students can access PDF copies of their statements 24 hours a day and e-mail them to any interested parties. For more information please refer to the Eagle Service page.

  1. Students may grant access to a parent or another third party person in Eagle Service to make online payment and to view account statements. When a parent/proxy makes a payment, please make sure to select the student's name and not your own.
  2. Check payments, with the student name and ID number on the check, may be mailed to:
    • American University - Student Accounts
      Attn: American Payment Plan (APP)
      4400 Massachusetts Avenue, NW
      Washington, DC 20016-8073

You can terminate your enrollment in the payment plan at any time by e-mailing Please note, if your account is not paid in full when your plan is terminated, the balance will be subject to 0.5% finance charges and financial restriction per university guidelines.

Please see the Payment Plan Application page for instructions on how to submit your application.

Please follow the links to the appropriate offices for questions regarding:

Please visit our VA Education Benefits and Payment Plan knowledge article for information on ways to utilize AU's payment plan while also receiving VA Education benefits.