Every AU student receives a unique username that provides access to AU's various on-line resources. If you are a new student, you will need to follow these steps to create your username:

1. Go to Student Account Creation.
2. Enter the following personal information when prompted:
   • your seven-digit AU ID number, which can be found on any official document from the university (required)
   • your Name (required)
   • your Date of Birth in the format of MM/DD/YYYY
   • Additionally, you may need:
     
     • last four digits of your Home Telephone number, or
     • the last four digits of your Social Security Number for domestic students
3. Then, enter your choice of an initial Password, which you will be required to change every 365 days.
4. You will be asked to agree to AU's technology policies.
5. The system will take a moment to create your username. At this point, the portal will display your user name, and your AU-sponsored Outlook account e-mail address.
6. Please record this information for future reference.

Immediately after you've created your account, you should:

1. Verify your contact information and personal email address are up to date in Eagle Service. In the event you forget your password to your AU account, you may recover access using your personal email address.
2. AU uses Duo as its multifactor authentication service. Go to the Duo Device Enrollment Portal to enroll in Duo and set up the Duo mobile app. See our help article for additional guidance on Enrolling your device in Duo.

New students are provided licenses to Microsoft 365. Please allow 1-2 hours for your Microsoft 365 account (including Outlook) to activate after your AU student account has been created.

1. AU uses Microsoft Outlook as it's email provider. To access you AU-provided email, visit mail.american.edu. The password will be the one you selected for your myAU account.

To submit your enrollment agreement and housing deposit, follow the steps below

Log into your Future Eagle Portal 

1. 2. Click “View Decision”.  
   3. Scroll down to the bottom of your admissions letter.
   4. Click “Next Steps” to begin the enrollment process.

 Pay with an E-check or CC  

Housing and roommate information will be available via the portal July 15 (for fall) and December 15 (for spring).

For further information, please contact:

Housing and Dining Programs
202-882-3370 or 
[email protected]

Office of Admissions
202-885-6000 or
[email protected]

If you wish, you can grant your parents, guardians, or others the ability to access your academic and administrative information through a special "account" on the portal. You may create a separate user name for each individual and specify the level of access you authorize for him or her.

To protect your privacy, the Family Educational Rights and Privacy Act requires us to obtain your permission, before sharing your educational records.

To grant access, follow the steps below:

1. Visit Eagle Service - Financial Information
2. Sign in with your AU credentials.
3. Click on the Student Name and Icon.
4. Click on View/Add Proxy Access.
5. Select Person from the drop-down box and add a proxy. If the person you want is not listed, click on Add Another User and complete their information to add them to your proxy list.
6. Select the Permission for the proxy user. You can select to authorize your proxy to make a payment, view account summary, and/or view account activity.
7. Click Save, and then click the Submit button.
8. You can add multiple accounts for multiple different proxies.
   
   

When the person you authorized logs in to the myAU portal with the user name and password you created, they can access Eagle Service with only the access that you enabled for them. You can modify the access level at any time through Eagle Service.

You can also contact the OIT Help Desk to have the password reset or to have the account deleted. These accounts are yours to manage, and the Help Desk will only reset the passwords for you or the account holder.

View your class schedule, grades, finances, and assignments all in one place. Find people, departments, and services. Get directions to a campus building or track the next shuttle bus. Stay up-to-date on campus life with events and news feeds.

Already have the myAU Mobile app?

MyAU Mobile app's versions downloaded before August 19, 2024, are no longer supported. Please remove/uninstall the current versions, including the Ellucian Go app, and then download the new mobile app on your device.

Download the myAU Mobile app on your iPhone or iPad

1.  On your iPhone or iPad, open the App Store app.
2. Tap the Search tab to look for myAU Mobile.
3. Tap or click the Get button.
4. Double-click the side button on the right side of your iPhone—or the top button on your iPad—to complete the download. If you use Face ID or Touch ID to unlock your device, you'll glance at your device or touch the Home button to authenticate the download. You might need to enter your Apple ID password to complete the download.

Download the myAU Mobile app on your Android device

1.  On your device, open the Google Play Store or go to play.google.com on a web browser.
2. Search for myAU Mobile.
3. Select Install.
4. Follow the on-screen instructions to get the app.

AU has partnered with GradGuard/Allianz Global Assistance to make tuition refund insurance available to you and your family.

• Tuition insurance acts as an extension of the University’s refund policy, reimbursing you for your tuition payment, housing and meal fees, and other nonrefundable expenses, if you withdraw for a covered reason at any time during the semester.
• Tuition insurance is optional, and you will pay the insurance provider directly for coverage.  The tuition insurance may be purchased each semester, up through the end of the second week of classes
• Learn more on GradGuard's site.

For an update on COVID 19 coverage, please visit https://gradguard.com/static/files/Tuition-COVID-19-Coverage-Alert.pdf

Please direct questions to [email protected].

It is important that the university always has your most up-to-date personal and emergency contact information. Students should review and update their contact information at the beginning of each semester.

Your information can be viewed when completing your housing application (as a new student)

To make updates to your information:

1. Login to the myAU Portal.
2. Under Personalized links, search for Contact Information - Students.
3. Click the corresponding link that appears in the results.
4. Click Change next to the information you want updated.
5. Follow the instructions on screen to complete the change.

Please note that if you are under 18, your parent/legal guardian must be your primary contact.

American University will accept a maximum of 30 credit hours from one or a combination of Advanced Placement (AP), International Baccalaureate, CLEP subject examinations, or other AU-approved test credit. All exam scores must be received by the American University Office of Admissions no later than the end of the second enrolled term. Exam scores more than six years old will not be accepted for credit. Advanced credit exams may be applied toward the major or minor, or as elective credit.

For more information, see test credit applicability to AU Core Curriculum. You can also visit our exam credit page for complete details.

AU recognizes that students may use names other than a legal name to identify themselves. Students in on-campus and WCL programs who would like their chosen name displayed across many AU systems are invited to submit a chosen name using the process outlined below.

1. The first step to submitting your chosen name is through Eagle Service. Select “User Profile” on the top-right corner. Then, click on the "Edit Personal Identity" button. Adding your chosen name, pronouns, and gender identity here (all optional) will initiate the different technology and campus systems to update your display name. Please note, it takes approximately 24-48 hours for all campus systems to update.
2. If new students update their chosen name in Eagle Service prior to July 1^st, new student’s One Card (AU ID) will be printed with the chosen first name. If the chosen name is updated after July 1^st, new students can email [email protected] and request a new card with their chosen name as long as the old card is returned.
3. Updating a chosen name in Eagle Service updates the display name for a student's email address but does not automatically update a student's username (i.e. cz1234a). The first letter of a student's email address can be changed with a request submitted to the Office of Information Technology Help Desk at [email protected].

Please note: The chosen name is not a private name. Your chosen name will display across many campus information systems, so, faculty, staff, and fellow students will be able to see and refer to you by your chosen name. However, not all AU systems have current capacity to display chosen name. For a full list of systems where legal or chosen name show up, and for an FAQ, go to our Chosen Name and Gender Identity Website.

Once your high school degree has been posted, please submit your final high school transcript to the Office of Admissions by June 30

If you elected to self-report your standardized test scores as part of your admissions application, a condition of your admission to AU is to provide an official score report after submitting your enrollment agreement.

Please submit an official score report to the American University Office of Admissions by June 30. If official scores are not received by June 30, a hold will be placed on your account, preventing you from registering for spring courses.

There are two ways to submit an official score report:

1. Request an official score report to be sent from either the SAT or the ACT, whichever you self-reported on your application.
2. Have your school counselor send the official scores to Enrollment's admissions representative.

Should you have any questions, please reach out to your admissions representative.

During your first login to a Duo-protected system, you will be required to complete the Duo enrollment process. Most account holders will need to enroll a mobile device in Duo. Use the instructions below to enroll a mobile phone or tablet in Duo.

If you've already completed the initial Duo enrollment process, please instead refer to documentation on updating or managing duo devices.

What is Duo Mobile?

Duo Mobile is an app for your smartphone or tablet simplifies the process for authenticating to your AU account. Duo Mobile offers the most flexibility for authenticating to your AU account by providing users a one-tap prompt to respond to, or renewable security codes. Duo Mobile does not rely on SMS or phone call capabilities, making it ideal for situations where you may not have cell coverage or wifi access, including traveling internationally.

Can't Download DUO Mobile? If your phone cannot download Duo Mobile, you can still authenticate using a phone call or text message. See the available alternatives to using the Duo Mobile App, which includes details on the other types of devices that the enrollment process can accommodate.

Self-Enrollment

1. During the first enrollment, users will receive a brief introduction to the Duo platform. Click Next to proceed through the introduction.
   
   
   
2. After the introduction, select an enrollment option. We strongly recommend Duo Mobile, for enrolling a mobile device.
   
   
   
3. In the field provided, enter your phone number and click Add phone number. If you are setting up Duo Mobile on a tablet, click I have a tablet to proceed.
   
4. Confirm the phone number appears correct, then verify ownership of your phone by having DUO call or text you a verification code. Enter the code, then click Verify.
5. With your phone number added, follow the on-screen instructions to download the Duo Mobile app to either your iOS or Android device.
   
6. A QR code will display on-screen. Open the Duo Mobile app to scan the displayed QR code to complete the Duo Mobile setup.
7. You're now enrolled in DUO. Click Continue to enroll other devices or complete your first Duo authentication.
   

University College (UC) is American University’s oldest and largest living-learning community for first-year students, and it’s designed to make your transition to college both exciting and supportive.

As part of UC, you’ll live in a first-year residence hall alongside classmates from your Complex Problems seminar, so the people you learn with are also the people you live and connect with. Each floor is organized around themed seminar cohorts, blending academics, community, and fun into one shared experience. Throughout the year, UC hosts events, activities, and traditions that bring the whole community together.

Who can join? UC is open to all first-year students, no matter your school or major, as long as you live on campus and aren’t already part of another living-learning program. The best part? There are no extra fees to join!

As a UC student, you’ll:

· Dive deeper into your Complex Problems seminar through collaboration and conversation.

· Take part in exclusive UC events and trips with faculty and staff that connect you to both AU and Washington, D.C.

· Build lasting relationships with professors, mentors, and peers who will support you from day one.

Skip the lines on you first visit to our fitness centers.  In order to gain access to our recreational sports and fitness centers, you are required to register.  Make your first visit more seamless by submitting your registration online.

Recreational Sports and Fitness, a unit within the Department of Athletics and Recreation, provides facilities and programs designed to meet a variety of needs and interests of the American University community. Memberships are available to University students, faculty, staff, affiliates, and the neighboring community.

An AU RecFit membership includes the use of the Jacobs Fitness Center, Cassell Fitness Center, Congressional Fitness Center, Reeves Aquatic Center, Bender Arena, and our outdoor facilities. Members also have the opportunity to participate in services including club sports, intramural sports, group exercise classes, personal training, and wellness programming.

All new members must complete a registration form in order to gain access to Recreational Sports and Fitness facilities and services. Registration forms are also available at the front desk of all fitness facilities.

For assistance with these forms, please call 202-885-6267 ext 3 or email [email protected].

New at AU? Access for new students will begin during Welcome Week.