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Contingency Coaching (Updated December 16, 2020)

In order to do everything we can to help limit potential exposure and keep our students, faculty, and staff safe, CLEAR is taking appropriate steps and precautions that include moving our coaching services to the online environment during the Spring 2021 semester.  Please find updated information about conducting your Language Coaching appointment below.

Spring 2021 Undergraduate Language Coaching

CLEAR language coaching is available as scheduled through the end of the Spring 2021 semester.  Language coaching is conducted using Blackboard Collaborate Ultra.

Language coaching appointments are made, as usual, in Genbook. Patrons must include their AU e-mail address when booking appointments. CLEAR will email a link to you to join the Blackboard Collaborate virtual classroom at your appointed coaching time. 


  1. Ensure that you are in a location with a strong internet connection.
  2. Close un-needed programs on your computer to conserve bandwidth.
  3. Use a web browser that works well with Blackboard, such as Firefox.
  4. At the time of your appointment, open the link in your email from to join your language coach.