On-campus residents can send and receive mail and packages during the academic year. Care should be taken to avoid misdirected or returned items by adhering to acceptance dates and correctly addressing items.
We strongly urge students to NOT mail any items they will need immediately after move-in such as medication, bed linens, or toiletry.
For detailed information about how mail received to campus is processed, refer to Mail Services.
- August 16th 2021
Spring Break and Thanksgiving Break
Packages will not be accepted during spring break and Thanksgiving break, and mail rooms will not be open.
Addressing Your Items
All correspondence should be addressed correctly to avoid misdirected and delayed items.
[Residence Hall] [Room Number]
American University - MailRoom
4400 Massachusetts Ave, NW
Washington, DC 20016-XXXX
- Anderson Hall
- Cassell Hall
- Centennial Hall
- Duber Hall
- Constitution Hall
- Federal Hall
- Hughes Hall
- Leonard Hall
- Letts Hall
- McDowell Hall
- Nebraska Hall
- Roper Hall
Correspondence should be addressed as follow for residents of the Frequency through American University Housing & Residence Life.
4000 Brandywine Street NW
Washington, DC 20016
These items are prohibited for shipping to our campus and any item shipped must have a 50 Lb. weight limit.
- Boxes 36”L X 24”H X 24”W
- Flat Screen TVs over 36” X 36”
Picking Up Your Mail and Packages
Packages: You will be notified by email when packages arrive. Please pick these up at the central package facility at Letts Hall, lower level (4400 Massachusetts Ave, NW, Washington, DC 20016-XXXX).
Mail: Each residence hall has a mail room accessible 24/7. Each student will have a mail key to open a locked mailbox.
Lost Mail Keys
If you have lost a mail key, please have the Desk Receptionist complete a Customer Service Inquiry (CSI) form.