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Mail and Packages

On-campus residents can send and receive mail and packages during the academic year. Care should be taken to avoid misdirected or returned items by adhering to acceptance dates and correctly addressing items.

We strongly urge students to NOT mail any items they will need immediately after move-in such as medication, bed linens, or toiletry.

For detailed information about how mail received to campus is processed, refer to Mail Services.

Acceptance Dates

Fall 2020: Packages accepted on August 3, 2020.  

Spring Break and Thanksgiving Break

Packages will not be accepted during spring break and Thanksgiving break, and mail rooms will not be open.

Addressing Your Items

All correspondence should be addressed correctly to avoid misdirected and delayed items.

[Full Name]
[Residence Hall] [Room Number]
American University - MailRoom
3201 New Mexico Ave, NW
Washington, DC 20016-XXXX

Zip+4 Codes

Anderson Hall
Cassell Hall
Centennial Hall
Congressional Hall
Constitution Hall
Federal Hall
Hughes Hall
Leonard Hall
Letts Hall
McDowell Hall
Nebraska Hall
Roper Hall



Correspondence should be addressed as follow for residents of the Frequency through American University Housing & Residence Life.

[Full Name]
4000 Brandywine Street NW
[Apartment Number]
Washington, DC 20016


These items are prohibited for shipping to our campus and any item shipped must have a 50 Lb. weight limit.

  • Boxes 36”L X 24”H X 24”W
  • Bikes
  • Flat Screen TVs over 36” X 36”
  • Furniture

Picking Up Your Mail and Packages

  • Items received between August 3 and August 10 will be delivered to resident’s rooms prior to your arrival on move-in day. 
  • Items received after August 10th will go through the normal mail and package distribution process, and can be picked up at a central package center location starting August 17th.

Each residence hall has a mail room accessible 24/7. Each student will have a mail key to open a locked mailbox.

Lost Mail Keys

If you have lost a mail key, please have the Desk Receptionist complete a Customer Service Inquiry (CSI) form.