Students in the Mid Semester Residential Experience: Please check the Quick Guide to Living on Campus in Spring 2021 for information on Mail and Packages for MSRE residents.
On-campus residents can send and receive mail and packages during the academic year. Care should be taken to avoid misdirected or returned items by adhering to acceptance dates and correctly addressing items.
We strongly urge students to NOT mail any items they will need immediately after move-in such as medication, bed linens, or toiletry.
For detailed information about how mail received to campus is processed, refer to Mail Services.
Packages are now being accepted for students participating in the Mid-Semester Residential Experience, in addition to students in Emergency/Critical Needs housing.
Spring Break and Thanksgiving Break
Packages will not be accepted during spring break and Thanksgiving break, and mail rooms will not be open.
Addressing Your Items
All correspondence should be addressed correctly to avoid misdirected and delayed items.
[Residence Hall] [Room Number]
American University - MailRoom
3201 New Mexico Ave, NW
Washington, DC 20016-XXXX
- Anderson Hall
- Cassell Hall
- Centennial Hall
- Congressional Hall
- Constitution Hall
- Federal Hall
- Hughes Hall
- Leonard Hall
- Letts Hall
- McDowell Hall
- Nebraska Hall
- Roper Hall
Correspondence should be addressed as follow for residents of the Frequency through American University Housing & Residence Life.
4000 Brandywine Street NW
Washington, DC 20016
These items are prohibited for shipping to our campus and any item shipped must have a 50 Lb. weight limit.
- Boxes 36”L X 24”H X 24”W
- Flat Screen TVs over 36” X 36”
Picking Up Your Mail and Packages
Packages: You will be notified by email when packages arrive. Please pick these up at the central package facility at the New Mexico Building, 3201 New Mexico Ave., Room B2. That’s a half-mile walk from the residence hall (about 10 minutes), just past East Campus. Room B2 is on the first floor, past the elevator. (Look for signs to Mail Services.)
Mail: Each residence hall has a mail room accessible 24/7. Each student will have a mail key to open a locked mailbox.
Lost Mail Keys
If you have lost a mail key, please have the Desk Receptionist complete a Customer Service Inquiry (CSI) form.