On-campus residents can send and receive mail and packages during the academic year. Care should be taken to avoid misdirected or returned items by adhering to acceptance dates and correctly addressing items.
We strongly urge students to NOT mail any items they will need immediately after move-in such as medication, bed linens, or toiletry. The mail center will not be open during move-in days (Tuesday, Aug.20; Wednesday, Aug.21, and Thursday morning, Aug. 22).
Although packages can be received starting Monday, Aug. 19, distribution begins at noon on Thursday, Aug. 22. We expect large volumes of deliveries through Sept. 19, so plan accordingly, particularly for essentials.
For detailed information about how mail received to campus is processed, refer to Mail Services.
Fall 2019: Packages accepted between August 19 and December 11, 2019.
Spring 2020: Information will be provided soon.
Spring Break and Thanksgiving Break
Packages will not be accepted during spring break and Thanksgiving break, and mail rooms will not be open.
Addressing Your Items
All correspondence should be addressed correctly to avoid misdirected and delayed items.
[Residence Hall] [Room Number]
4400 Massachusetts Avenue, NW
Washington, DC 20016-XXXX
- Anderson Hall
- Cassell Hall
- Centennial Hall
- Congressional Hall
- Constitution Hall
- Federal Hall
- Hughes Hall
- Leonard Hall
- Letts Hall
- McDowell Hall
- Nebraska Hall
- Roper Hall
Correspondence should be addressed as follow for residents of the Frequency through American University Housing & Residence Life.
4000 Brandywine Street NW
Washington, DC 20016
Picking Up Your Mail and Packages
Each residence hall has a mail room accessible 24/7. Each student will have a mail key to open a locked mailbox.
Package rooms are open Monday through Saturday, 12-5 p.m. throughout the academic year. Once a package arrives and is scanned at a residence hall front desk, an automated notice is emailed to the recipient's AU email address. See the below table for each residence hall's designated package location.
- Anderson & Centennial Hall : Anderson Package Room
- Letts & Roper Hall : Letts Front Desk
- Hughes Hall : Hughes Front Desk
- Leonard Hall : Leonard Front Desk
- McDowell Hall : McDowell Front Desk
- East Campus : Federal Front Desk
- Cassell Hall : Cassell Front Desk
- Nebraska Hall : Nebraska Front Desk
If you believe you have lost a package, please have the Desk Receptionist fill out a Customer Service Inquiry (CSI) form. You will need to include the tracking number for the package.
Lost Mail Keys
If you have lost a mail key, please have the Desk Receptionist complete a Customer Service Inquiry (CSI) form.