On-campus residents can send and receive mail and packages during the academic year. Care should be taken to avoid misdirected or returned items by adhering to acceptance dates and correctly addressing items.
We strongly urge students to NOT mail any items they will need immediately after move-in such as medication, bed linens, or toiletry.
For detailed information about how mail received to campus is processed, refer to Mail Services.
Fall 2020: Packages accepted on August 3, 2020.
Spring Break and Thanksgiving Break
Packages will not be accepted during spring break and Thanksgiving break, and mail rooms will not be open.
Addressing Your Items
All correspondence should be addressed correctly to avoid misdirected and delayed items.
[Residence Hall] [Room Number]
American University - MailRoom
3201 New Mexico Ave, NW
Washington, DC 20016-XXXX
- Anderson Hall
- Cassell Hall
- Centennial Hall
- Congressional Hall
- Constitution Hall
- Federal Hall
- Hughes Hall
- Leonard Hall
- Letts Hall
- McDowell Hall
- Nebraska Hall
- Roper Hall
Correspondence should be addressed as follow for residents of the Frequency through American University Housing & Residence Life.
4000 Brandywine Street NW
Washington, DC 20016
These items are prohibited for shipping to our campus and any item shipped must have a 50 Lb. weight limit.
- Boxes 36”L X 24”H X 24”W
- Flat Screen TVs over 36” X 36”
Picking Up Your Mail and Packages
- Items received between August 3 and August 10 will be delivered to resident’s rooms prior to your arrival on move-in day.
- Items received after August 10th will go through the normal mail and package distribution process, and can be picked up at a central package center location starting August 17th.
Each residence hall has a mail room accessible 24/7. Each student will have a mail key to open a locked mailbox.
Lost Mail Keys
If you have lost a mail key, please have the Desk Receptionist complete a Customer Service Inquiry (CSI) form.