The Office of Information Technology provides support to enterprise information technology infrastructure and support services to the AU students, faculty, and staff. Like with other peer universities, IT is supported by both the central organization and decentralized local support groups across campus.
- In order to provide structure to this decentralized support environment, OIT has developed many service level agreements with our campus partners to define service levels and roles and responsibilities in delivering technology support.
- Further, we also have advisory committees that guide the setting of priorities and help to engage and coordinate activities designed to meet the needs and requirements of our community.
OIT has committed to the adoption of best practices that help to ensure our efforts are mature, and effectively and efficiently delivering IT services to the campus. Further, not only do to we track our maturity in these areas, but we also benchmark ourselves against our peers in higher education.
Reliable Services 99.99 percent availability for AU core services for AY18-19
translating to fewer than 1 Hour of Unplanned Downtime per Year
Proud of Our Diverse Staff 58 percent of OIT employees are women or underrepresented minorities
despite industry domination by Caucasian and Asian males