You are here: American University Information Technology Office of the Vice President and Chief Information Officer

Meet Steve and his Senior Team

Learn more about AU's new Vice President and Chief Information Officer and his senior leadership team.

OIT Award Statues

The Office of Information Technology provides support to enterprise information technology infrastructure and support services to the AU students, faculty, and staff. Like with other peer universities, IT is supported by both the central organization and decentralized local support groups across campus.

  • In order to provide structure to this decentralized support environment, OIT has developed many service level agreements with our campus partners to define service levels and roles and responsibilities in delivering technology support.
  • Further, we also have advisory committees that guide the setting of priorities and help to engage and coordinate activities designed to meet the needs and requirements of our community. 

OIT has committed to the adoption of best practices that help to ensure our efforts are mature, and effectively and efficiently delivering IT services to the campus. Further, not only do to we track our maturity in these areas, but we also benchmark ourselves against our peers in higher education.

One AU - One Team

Transparency and inclusion-in decision making, planning, budgeting, and day-to-day operations- run throughout the work in the Office of Information Technology. The organization comprises multiple teams that collaborate to provide services in three functional areas:

Head shot of Munson

VP & CIO Munson

Meet our new Vice President & Chief Information Officer. He is a recognized leader in the higher education information technology community.

View Steve's Announcement

Plans and Progress

Driving Change: Connecting People and Technology
2019-2023

OIT Road Map Published

View the Driving Change: Connecting People & Technology road map which charts our course for 2019-2023.

View Road Map

Dave Swartz EDUCAUSE 2012 Award

Former AU CIO Wins EDUCAUSE Leadership Award

Former VP & CIO David Swartz wins prestigious Leadership Award in 2012.

Read about Award

Reliable Services 99.99 percent availability for AU core services for AY18-19

translating to fewer than 1 Hour of Unplanned Downtime per Year

OIT Tech Qual+ Survey

Assessing IT Service Outcomes

View the analysis of results for the 2019 Higher Education TechQual+ Survey, measuring AU's IT service delivery.

View Full Report

Proud of Our Diverse Staff 58 percent of OIT employees are women or underrepresented minorities

despite industry domination by Caucasian and Asian males