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Hardware Support Services

Ranging from acquisition, configuration, and repair of AU-owned computers to advice and help for personal computers and mobile devices.

Information about AU-Owned Computers & Devices

Need a New Computer?

Review the Guidelines for purchasing IT assets using University funds.

  • View a summary of the request and deployment process.
  • Learn how to request a replacement, once the device has reached four years of age.


Review Guidelines

Technical Support Engineer - Tony Tran

Report a Hardware Issue

OIT provides full hardware support and repair services for AU-owned computers, on an appointment basis between 8 AM to 6 PM, weekdays.

Request Help

Standard Configurations

OIT strives to adhere to standard workstation configurations in order to bring financial efficiencies and improve service for our customers.

  • These workstation standards have been selected to maximum flexibility, performance, support, and cost.

See Supported Configurations

Information about Personally-Owned Computers & Devices

Technology Support Desk Staff within the Library

OIT Walk-In Service

Visit the Technology Support Desk on the main level of the University Library to receive help configuring your IT devices, available from 10 AM - 6 PM weekdays.

Get IT Help

New Computer Recommendations

Check out our recommendations, before buying a new computer, as there are a few tips that can significantly improve its performance.

Also, learn about discounts available to you.

Check recommendations

Student using lab computer

Local Repair Facilities

View a listing of several local hardware repair facilities, since OIT staff are not permitted to repair personally-owned devices.

Get Hardware Repaired