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Welcome to the Information Desk

Your first point of contact with the University Library.

Visit us in the library lobby.

General Information:

Technological troubleshooting, including:

  • Eaglesecure wireless setup and connectivity
  • Printing and scanning
  • Portal/Novell login trouble
  • Basic software program assistance (e.g., Microsoft Word, Excel)

For more advanced assistance, you may be referred to the Office of Information Technology's Walk-In Service

Collaborative Workrooms

View current workroom reservations

  • The Collaborative Workrooms on the first floor are available for reservations by groups. Groups of two or more currently enrolled American University students may reserve a room for up to three hours in a 24-hour period. 
  • Reservations Must be made at least one hour in advance. If a group is late 15 minutes, or more, the reservation is forfeited.
  • The rooms are for academic purposes only, and not to be used for office hours. The rooms are not soundproof--please keep your voices down and be considerate of others.

Assistive Technology Workrooms

  • Students authorized through the Academic Support Center or Disability Support Services can make same-day reservations for Assistive Technology Workrooms at the Information Desk.

Library Lost and Found

  • If you have lost an item please inquire at the Information Desk. Library staff may ask users for their ID card or other identifying information to verify ownership.
  • You can also report lost property to Public Safety online 

Overnight Services

  • Please return borrowed technology (laptops, headphones, etc.) to the Information Desk only if the Technology Services Desk has closed for the day.

(202) 885-3232

We are open whenever the main library is open.

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