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AU Veterans Services Support Network


The Division of Student Affairs initiated the Veterans Services Support Network (VSSN) to provide AU's military connected student population (Veterans, current Service-members, and dependents) with the necessary resources and support to achieve their educational goals. Network members will be the principal contacts for these students in their respective departments and will collaborate with one another to ensure that military connected students’ needs are being met and that problems are addressed quickly and effectively. The University recognizes the unique service and sacrifice of our military-connected community and is committed to working together to best SERVE these students through continued initiatives including the Veterans Services Support Network.


Support- Military-connected students are a diverse group with a range of demographic characteristics, experiences, and intersecting identities. We want this network to be a place where they can get the support they need as they navigate being a student.

Educate-We want to share the tools/resources we have available with faculty, staff, and students. VA regulations are constantly changing, and we want to share changes that may impact the student/staff experience. We also want to provide staff and faculty with the knowledge they need to best respond to issues that emerge in the classroom and on campus.

Represent-Transitioning from the military into civilian culture, and then to a culture of higher education can be stressful. We want to ensure that these students feel represented and heard during this unique point in their lives.

Vision-We want to work together to continue to adapt, evolve and improve how we serve our military-connected students to facilitate their success during their time at American University.

Engage: We want to use each member’s expertise to engage with students at a level that the Veterans Services office cannot accomplish alone. The more expansive this network is, the greater postured we are to best serve our military-connected students.



Special thanks to our current VSSN Members!

Alicia Marsh Associate Director Veterans Services AU Central

Amanda Kleinman Academic Coach

Andrew Toczydlowski Director of Graduate Student Success & Development

Ashley Rozendaal Director Student Success & Student-Athlete Support, ASAC

Benjamin Berg Assistant Director, Advising, Retention & Recruitment CAS

Brian Rowe Director of Experiential Education Career Center

Bryan Mitchell Grad Admissions Specialist SPA - School of Public Affairs

Calvin Haney Associate Director of Multicultural and Affinity Engagement

Danette Burgess Assistant Director Financial Aid

Danielle Hix Academic Advisor SIS Graduate

Dymeah Casey Assistant Director Veterans Services AU Central

Elizabeth Adams Recruiter, HR

Erica Lesto Academic Advisor, CAS

Eric-Enrico Hunt Director KOGOD Online Programs

Esther Philip Associate Director of Student Engagement

Heidi Abraham Director of Student Account Billing and Technology

Jesse Monroe Director of Admissions Domestic Recruitment

Jessica Page Inman Associate Director Graduate Admissions

Jimmy Ellis Associate Dean Undergraduate Education

Jody Hagen-Smith Academic Advisor, SOE

Jonnel Clothier Senior Director, AU Central

Kelsey Wali Assistant Director, Student Development KSB

Kevin Medina Director of Admissions Transfer and Special Populations

Lauren Tabbara Director of Graduate Academic Programs, CAS

Lynne Arneson Director, Premedical Program

Mary Curby Academic Advisor, SIS Online Programs

Nathan Williamson Director Undergraduate Advising

Nora Cumberbatch Associate Director of Graduate Studies, KSB

Regina Curran Director Cyber Security

Shawn Bates Assistant Professor

Steven Betsch Veterans Services Coordinator Veterans Services AU Central