To schedule a meeting with an academic advisor you will use the respective scheduling link.  

CAS Advising - https://askcasau.youcanbook.me/ 

Kogod Advising - https://ksbadvising.youcanbook.me  

SIS Advising - https://sisugadvising.youcanbook.me/  

SOE Advising - https://calendly.com/hagensmi 

SOC Advising - https://socadvising.youcanbook.me  

SPA Advising – https://spaundergradadvising.youcanbook.me/  

 

 

If you wish, you can grant your parents, guardians, or others the ability to access your academic and administrative information through a special "account" on the portal. You may create a separate user name for each individual and specify the level of access you authorize for him or her.

To protect your privacy, the Family Educational Rights and Privacy Act requires us to obtain your permission, before sharing your educational records.

To grant access, follow the steps below:

1. Visit Eagle Service - Financial Information
2. Sign in with your AU credentials.
3. Click on the Student Name and Icon.
4. Click on View/Add Proxy Access.
5. Select Person from the drop-down box and add a proxy. If the person you want is not listed, click on Add Another User and complete their information to add them to your proxy list.
6. Select the Permission for the proxy user. You can select to authorize your proxy to make a payment, view account summary, and/or view account activity.
7. Click Save, and then click the Submit button.
8. You can add multiple accounts for multiple different proxies.
   
   

When the person you authorized logs in to the myAU portal with the user name and password you created, they can access Eagle Service with only the access that you enabled for them. You can modify the access level at any time through Eagle Service.

You can also contact the OIT Help Desk to have the password reset or to have the account deleted. These accounts are yours to manage, and the Help Desk will only reset the passwords for you or the account holder.

AU's Self-Service Password Reset (SSPR) tool allows users, with an expired or forgotten password or a locked account, to reset their own password without having to call the IT Help Desk. Users can authenticate using an alternate mechanism or factor, such as answering security questions or validating an SMS code, to access their account.

End-user benefits include:

• Speed and efficiency: Rather than waiting on hold for a help desk analyst to unlock or reset their account, users are empowered to use self-service, with immediate results and confirmation of success.
• An introduction to automated help: Self-Service Password Reset is one of the first steps for many universities in implementing automation into their services. Unlike traditional password resets, SSPR eliminates the need for a phone call to the service desk and reduces the usual hold time to a mere few clicks of a button for the end user – introducing them to an automated and instantaneous self-help function. Many other service offerings are available via the OIT Self-Service Portal at https://help.american.edu.
• High availability and security: SSPR eliminates the need to talk to a service provider and is available 24/7 via desktop or mobile devices, which help users feel both in control and secure. 

 

AU has partnered with GradGuard/Allianz Global Assistance to make tuition refund insurance available to you and your family.

• Tuition insurance acts as an extension of the University’s refund policy, reimbursing you for your tuition payment, housing and meal fees, and other nonrefundable expenses, if you withdraw for a covered reason at any time during the semester.
• Tuition insurance is optional, and you will pay the insurance provider directly for coverage.  The tuition insurance may be purchased each semester, up through the end of the second week of classes
• Learn more on GradGuard's site.

For an update on COVID 19 coverage, please visit https://gradguard.com/static/files/Tuition-COVID-19-Coverage-Alert.pdf

Please direct questions to AUCentral@american.edu.

It is important that the university always has your most up-to-date personal and emergency contact information. Students should review and update their contact information at the beginning of each semester.

Your information can be viewed when completing your housing application (as a new student">AU bookstore

To make updates to your information:

1. Login to the myAU Portal.
2. Under Personalized links, search for Contact Information - Students.
3. Click the corresponding link that appears in the results.
4. Click Change next to the information you want updated.
5. Follow the instructions on screen to complete the change.

Please note that if you are under 18, your parent/legal guardian must be your primary contact.

 

Visit our Meal Plan site to learn more.