Every AU student receives a unique username that provides access to AU's various on-line resources. If you are a new student, you will need to follow these steps to create your username:

1. Go to Student Account Creation.
2. Enter the following personal information when prompted:
   • your seven-digit AU ID number, which can be found on any official document from the university (required)
   • your Name (required)
   • your Date of Birth in the format of MM/DD/YYYY
   • Additionally, you may need:
     
     • last four digits of your Home Telephone number, or
     • the last four digits of your Social Security Number for domestic students
3. Then, enter your choice of an initial Password, which you will be required to change every 365 days.
4. You will be asked to agree to AU's technology policies.
5. The system will take a moment to create your username. At this point, the portal will display your user name, and your AU-sponsored Gmail account e-mail address.
6. Please record this information for future reference.

Immediately after you've created your account, you should:

1. Visit Self Service Password Reset to setup your account recovery options in the event you forget your password.
2. Next, you should go to the AU Gmail website at mail.student.american.edu to log into your email account to make sure you can access it. The password will be the one you selected for your myAU account.

To submit your enrollment agreement and housing deposit, follow the steps below:

1. Log on to myau.american.edu.
2. Click on the Academics tab on the left side
3. Under Personalized Links, select Enrollment Agreement and Housing Deposit.
4. Complete and submit with the $400 tuition and $200 housing deposits (use a credit card or e-check) by May 1.

Housing and roommate information will be available via the portal July 15 (for fall) and December 15 (for spring).

For further information, please contact:

Housing and Dining Programs
202-882-3370 or 
housing@american.edu

Office of Admissions
202-885-6000 or
admissions@american.edu

Office of Admissions
202-885-6000 or
admissions@american.edu

If you wish, you can grant your parents, guardians, or others the ability to access your academic and administrative information through a special "account" on the portal. You may create a separate user name for each individual and specify the level of access you authorize for him or her.

To protect your privacy, the Family Educational Rights and Privacy Act requires us to obtain your permission, before sharing your educational records.

To grant access, follow the steps below:

1. Visit Eagle Service - Financial Information
2. Sign in with your AU credentials.
3. Click on the Student Name and Icon.
4. Click on View/Add Proxy Access.
5. Select Person from the drop-down box and add a proxy. If the person you want is not listed, click on Add Another User and complete their information to add them to your proxy list.
6. Select the Permission for the proxy user. You can select to authorize your proxy to make a payment, view account summary, and/or view account activity.
7. Click Save, and then click the Submit button.
8. You can add multiple accounts for multiple different proxies.
   
   

When the person you authorized logs in to the myAU portal with the user name and password you created, they can access Eagle Service with only the access that you enabled for them. You can modify the access level at any time through Eagle Service.

You can also contact the OIT Help Desk to have the password reset or to have the account deleted. These accounts are yours to manage, and the Help Desk will only reset the passwords for you or the account holder.

AU's Self-Service Password Reset (SSPR) tool allows users, with an expired or forgotten password or a locked account, to reset their own password without having to call the IT Help Desk. Users can authenticate using an alternate mechanism or factor, such as answering security questions or validating an SMS code, to access their account.

End-user benefits include:

• Speed and efficiency: Rather than waiting on hold for a help desk analyst to unlock or reset their account, users are empowered to use self-service, with immediate results and confirmation of success.
• An introduction to automated help: Self-Service Password Reset is one of the first steps for many universities in implementing automation into their services. Unlike traditional password resets, SSPR eliminates the need for a phone call to the service desk and reduces the usual hold time to a mere few clicks of a button for the end user – introducing them to an automated and instantaneous self-help function. Many other service offerings are available via the OIT Self-Service Portal at https://help.american.edu.
• High availability and security: SSPR eliminates the need to talk to a service provider and is available 24/7 via desktop or mobile devices, which help users feel both in control and secure. 

The myAU Mobile app is packed full of useful features and information regarding AU resources.

You can access your own academic information such as:

• Grades
• Class Schedule
• Student Finance
• Blackboard

Or, you can access general information on services at AU, such as:

• AU Shuttle Tracker
• Academic Calendar
• News and Events
• Departments and Services Directory

AU has partnered with GradGuard/Allianz Global Assistance to make tuition refund insurance available to you and your family.

• Tuition insurance acts as an extension of the University’s refund policy, reimbursing you for your tuition payment, housing and meal fees, and other nonrefundable expenses, if you withdraw for a covered reason at any time during the semester.
• Tuition insurance is optional, and you will pay the insurance provider directly for coverage.  The tuition insurance may be purchased each semester, up through the end of the second week of classes
• Learn more on GradGuard's site.

For an update on COVID 19 coverage, please visit https://gradguard.com/static/files/Tuition-COVID-19-Coverage-Alert.pdf

Please direct questions to AUCentral@american.edu.

It is important that the university always has your most up-to-date personal and emergency contact information. Students should review and update their contact information at the beginning of each semester.

Your information can be viewed when completing your housing application (as a new student)

To make updates to your information:

1. Login to the myAU Portal.
2. Under Personalized links, search for Contact Information - Students.
3. Click the corresponding link that appears in the results.
4. Click Change next to the information you want updated.
5. Follow the instructions on screen to complete the change.

Please note that if you are under 18, your parent/legal guardian must be your primary contact.

If you are in the process of applying, you must submit your current high school transcript.

If you have been admitted to AU, you must submit your final high school transcript as well as any college-level coursework you have completed (if applicable).

You can submit your transcripts to:

Office of Undergraduate Admissions
4400 Massachusetts Avenue, NW
Washington, DC 20016

Official transcripts can also be emailed to admissions@american.edu or faxed to 202-885-1025.

American University will accept a maximum of 30 credit hours from one or a combination of Advanced Placement (AP), International Baccalaureate, CLEP subject examinations, or other AU-approved test credit. All exam scores must be received by the American University Office of Admissions no later than the end of the second enrolled term. Exam scores more than six years old will not be accepted for credit. Advanced credit exams may be applied toward the major or minor, or as elective credit.

For more information, see test credit applicability to AU Core Curriculum. You can also visit our exam credit page for complete details.

AU recognizes that students may use names other than a legal name to identify themselves. Students in on-campus and WCL programs who would like their chosen name displayed across many AU systems are invited to submit a chosen name using the process outlined below.

1. The first step to submitting your chosen name is through Eagle Service. Select “User Profile” on the top-right corner. Then, click on the "Edit Personal Identity" button. Adding your chosen name, pronouns, and gender identity here (all optional) will initiate the different technology and campus systems to update your display name. Please note, it takes approximately 24-48 hours for all campus systems to update.
2. If new students update their chosen name in Eagle Service prior to July 1^st, new student’s One Card (AU ID) will be printed with the chosen first name. If the chosen name is updated after July 1^st, new students can email idcards@american.edu and request a new card with their chosen name as long as the old card is returned.
3. Updating a chosen name in Eagle Service updates the display name for a student's email address but does not automatically update a student's username (i.e. cz1234a">AU bookstore. The first letter of a student's email address can be changed with a request submitted to the Office of Information Technology Help Desk at helpdesk@american.edu.

Please note: The chosen name is not a private name. Your chosen name will display across many campus information systems, so, faculty, staff, and fellow students will be able to see and refer to you by your chosen name. However, not all AU systems have current capacity to display chosen name. For a full list of systems where legal or chosen name show up, and for an FAQ, go to our Chosen Name and Gender Identity Website.